Terms & Conditions

Welcome to Livewell Nutrition LTD, an online store specializing in health and personal care products. Our website, https://livewellnutritionuk.com, and www.vitalityproduct.co.uk, serve as our online sales platforms for customers within the European Union and worldwide. By placing an order on our store, you are acknowledging and accepting the principles of Livewell Nutrition’s sales and the following Terms and Conditions. We prioritize the privacy and security of our customers and want to assure you that we do not store credit card details nor share customer information with any third parties.

  1. Ownership and Location

    1. The owner of the online store, Livewell Nutrition LTD, is based in Manchester, United Kingdom.
    2. Our website, https://livewellnutritionuk.com, and www.vitalityproduct.co.uk, function as the same entity.

  1. Order Placement and Acceptance

    1. By placing an order on our store, you are registering and accepting the principles of Livewell Nutrition’s sales and the Terms and Conditions outlined herein.

  1. Sales and Dispatch

    1. Livewell Nutrition is an online sales platform primarily dispatching products to other countries within the European Union and worldwide.

  1. Privacy and Security

    1. We prioritize the privacy and security of our customers.
    2. We do not store credit card details.
    3. Customer information is not shared with any third parties.

  1. Refunds

    1. Refunds will be provided within 30 days if the customer is not satisfied with the product, subject to meeting other conditions as stated in the Terms and Conditions.

  1. Our Voluntary Returns Policy

    1. A returned item must be in the same condition as received.
    2. Refunds for items not returned in the original condition may be reduced or not refunded.
    3. Assessments will be made on returned products, and refunds may be subject to reductions.
    4. Reduced refund amounts will be applied to Livewell Nutrition.

  1. Placing an Order

    1. Fill in all details correctly on the sales form on www.vitalityproduct.com or www.vitalityproduct.co.uk.
    2. The goods purchased are original and brand new.

  1. Order Verification and Cancellation

    1. Livewell Nutrition Supplements reserves the right to verify and cancel orders.

  1. Product Descriptions

    1. Product photographs on the website may vary from the original appearance.
    2. Pay attention to the description (quantity, weight, ingredients).

  1. Order Confirmation

    1. After placing an order, you’ll receive an automated email confirming your purchase.
    2. Contact Livewell Nutrition Ltd if you don’t receive the confirmation email.

  1. Payment Methods

    1. Payment can be done through Card checkout.
    2. Major credit and debit cards are accepted.
    3. Phone payments are not accepted at this time.
    4. Payment links can be provided if required.
    5. After a successful card transaction, you should receive a confirmation email.
    6. Contact us if you don’t receive the payment confirmation.

  1. Order Processing and Dispatch

    1. Orders placed before 2pm (14:00) on a working day are dispatched the same day.
    2. Orders placed after 2pm (14:00) are dispatched the following working day.
    3. Delivery information may be subject to change.

  1. Delivery

    1. Goods are delivered through Royal Mail services Hermes or DPD.
    2. Livewell Nutrition Ltd is not responsible for incorrect addresses or uncollected deliveries.
    3. Resending costs are covered by the buyer, so please provide accurate delivery details.

  1. Free Delivery and Cold Storage

    1. Purchases totalling £30.00 or more in the UK receive free delivery.
    2. Products requiring low-temperature storage may not be guaranteed during delivery.
    3. Customers purchasing temperature-sensitive products do so at their own risk.
    4. Refunds or returns are not accepted for products requiring low temperatures.

  1. Free Shipping on Orders over £100

    1. Customers placing orders over £100 do not pay for shipping.
    2. Livewell Nutrition covers the shipping costs.
    3. Applies to recipients in Great Britain with a 48-hour service.

  1. Product Discrepancies

    1. If the sent product does not match the order, Livewell Nutrition Ltd will refund or send the correct goods.
    2. Shipping costs for returning the goods will be covered by Livewell Nutrition Ltd.

  1. Shipment Time

    1. Shipment time is regulated by Royal Mail and Hermes.
    2. For more information, visit www.royalmail.com and www.hermes.com.

  1. Pricing

    1. Prices on the website are displayed in GBP and include delivery costs where applicable.
    2. Livewell Nutrition Ltd reserves the right to change prices and offers without providing a reason.
    3. Changes do not affect orders already placed and confirmed.

  1. Offer Removal

    1. Livewell Nutrition Ltd reserves the right to remove offers from the website without warning.

  1. Shipping Costs

    1. Shipping costs are included in the final amount to be paid.

  1. Right to Withdraw

    1. According to the Distance Selling Regulations (DSR) 2000, consumers have the right to withdraw from the contract within 7 days of receiving the goods.
    2. Goods must be in original packaging, undamaged, and unopened.
    3. Contact Livewell Nutrition Ltd for return address and include a note with “return.”
    4. Livewell Nutrition Ltd will refund the product price within 10 days of receiving the return shipment.
    5. Shipment costs are not subject to refunds, and the customer is responsible for return shipping.

  1. Additional Regulations

    1. In matters not covered by these regulations, consumer law provisions apply: Distance Selling Regulations (DSR) 2000, Consumer Protection (Distance Selling) Directive 97/7/EC.
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